Or that you are entering your CVV number incorrectly You have entered your payment card or PayPal details incorrectly If you get error message when purchasing a ticket using your credit/debit card this could mean that: If you still experience problems then please contact your network provider and ask them to ensure your account is setup for mobile data. In the first instance - try again when you have a data connection. ![]() If you go to buy a ticket and get an internet connection error message this probably means you either have no mobile data connection (in an area with poor network coverage) or you do not have the mobile data enabled on your phone. ![]() Same applies if you are unable to display your phone since it's been left at home, lost, stolen, damaged or faulty. If your phone battery dies before or during your journey you will be unable to retrieve your mobile ticket, and you must pay the full cash fare for the journey when approached by a Conductor, Inspector or Bus Driver. Your mobile phone must be able to display the ticket on your phone screen throughout your entire journey including when you need to board the bus or train or pass through barriers at railway stations. ![]() What happens if my battery dies or no data connection?
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